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The Importance of Body Language
I think there's an over emphasis on tells because it looks good on TV or it sounds great in a poker match or in a book. But what I do is when I start speaking to someone, I take a baseline in my own mind. When I get to the tougher questions, I see how your baseline changes. And that to me can often be the key. So we're looking for confirmation instead of finding out the story for the first time.