AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
14min chapter
Christina Garnett talks Chief Customer Officer!
Marketing Over Coffee Marketing Podcast
Enhancing Customer Experience through Empathy and Strategic Alignment
This chapter explores the significance of understanding customer behavior through empathy and interviews to deliver exceptional service. It emphasizes the need for a company-wide focus on consistently caring for customers to drive engagement and retention. Additionally, it discusses the importance of aligning departments, transparent communication, and balancing quantitative and qualitative feedback for a holistic customer-centric approach.
00:00
Transcript
Episode notes
Get the Snipd
podcast app
Unlock the knowledge in podcasts with the podcast player of the future.
AI-powered
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode
Save any
moment
Hear something you like? Tap your headphones to save it with AI-generated key takeaways
Share
& Export
Send highlights to Twitter, WhatsApp or export them to Notion, Readwise & more
AI-powered
podcast player
Listen to all your favourite podcasts with AI-powered features
Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode