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The Importance of Listening to Customers
Kyle: "I spent a month on the support queue early on, which is Dylan's idea" He says it was paramount that they learned the product. Kyle thinks modern engineers and product folks would have had as much foresight and experience as he did. The first thing you talked about was Dylan said, hey, come on over, Kyle, but start and support. It's not the first time I've heard that. And I think it's brilliant.