The Joe Polish Show cover image

How to Influence, Sell, and Win Without Creating Resistance with Joe Polish

The Joe Polish Show

CHAPTER

Understanding Customer Experience Through Real-World Comparisons

This chapter explores the crucial role of customer experience across different service environments, using case studies from a Harley Davidson dealership to fast-food chains. It highlights how varying expectations influence customer satisfaction and includes insights from health experts on food quality and sourcing in the fast-food industry.

00:00
Transcript
Play full episode

Remember Everything You Learn from Podcasts

Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
App store bannerPlay store banner