Boundaryless Conversations Podcast cover image

#114 - Bringing Customers Back to the Heart of Business - with Helge Tennø

Boundaryless Conversations Podcast

CHAPTER

Transforming to Customer-Centricity

This chapter explores the challenges and strategies for organizations transitioning to a customer-centric approach, focusing on the 'jobs to be done' methodology. It emphasizes the importance of aligning business strategies with customer value through a structured framework that integrates experience, data, strategy, and technology. Additionally, it discusses the significance of collaboration across teams and the need for a holistic understanding of customer journeys to foster innovation and engagement.

00:00
Transcript
Play full episode

Remember Everything You Learn from Podcasts

Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
App store bannerPlay store banner