How to Implement Visual Flows for Amazon's UI Based Workflows

Customers are able to use flows, connect snow code, low code work filter, in order to create these visual flows that agents interact with. We could have launched only a set of APIs for this feature, but really we wanted to provide a no code low-vote approach to building these user interfaces. So it's a bit of our simplified event approach to things at Amazon,. It's really also to make the experience super consistent for our customers because they only have to use one tool for call routing, their IPRs and other UI workflows.