Worlds colliding: PLG + Customer Success
Gain Grow Retain
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The Sail Tit O P G Model of Customer Success
Sail tit o p g model will probably look like customers iktas very thick minded person doing the, doing the job of sail. And so we're starting to see c s become almost a presale roll with this idea of lik you can't really sell a customer that isn't seen fecting value in the product. If you've lost their truck in the first na week or first month, it's really hard to get that truck back.
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