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12min chapter
934. Insights: Setting the benchmark for UX in financial services
Fintech Insider Podcast by 11:FS
Navigating UX in Financial Services
This chapter examines the evolving user experience (UX) landscape in financial services, emphasizing the collaboration between fintechs and traditional banks while addressing challenges like AI shortcomings in customer support. It also discusses the implications of notable partnerships, such as the separation of Goldman Sachs and Apple, and predicts a future where technology and AI enhance user engagement and investment strategies.
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