Fintech Insider Podcast by 11:FS cover image

934. Insights: Setting the benchmark for UX in financial services

Fintech Insider Podcast by 11:FS

CHAPTER

Navigating UX in Financial Services

This chapter examines the evolving user experience (UX) landscape in financial services, emphasizing the collaboration between fintechs and traditional banks while addressing challenges like AI shortcomings in customer support. It also discusses the implications of notable partnerships, such as the separation of Goldman Sachs and Apple, and predicts a future where technology and AI enhance user engagement and investment strategies.

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