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How Thumbtack CEO Marco Zappacosta Parses Through Mountains of Advice as a First-Time Founder

In Depth

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How Do You Filter Advice When You've Never Worked Before?

I want to be treated like a partner. I think too often HR policies or legal policies are built around solving for the exception. And then you kind of force everybody to operate in this worse environment simply because there could one day be a bad actor who does a bad thing. But I'd much rather solve for the 99% and be very explicit and serious about what our expectations are if they're not met. Trust people to be good, hire well and trust them. There's no way to outsource your growth strategy or your business strategy in terms of how you might price or monetize. Those have to be homegrown because they have to work for your context.

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