It pays to get personal with your customers
Reveal: The Revenue AI Podcast by Gong
The Evolution of Sales: Balancing Technology and Human Connection
This chapter explores the transformation of the sales profession over the past decade, highlighting the shift towards integrating advanced technology while emphasizing the enduring value of human connection. It discusses the necessity for future sales professionals to excel in emotional intelligence and authenticity, ensuring they understand clients on a deeper level despite technological advancements. The chapter advocates for a balanced approach that leverages technology to enhance productivity while prioritizing the well-being of employees and fostering genuine customer relationships.
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