Before You Say Something You Regret — Ask Yourself This
Negotiate Anything
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Mastering Active Listening and Constructive Feedback
This chapter explores the critical role of active listening in feedback sessions, emphasizing the need to absorb information rather than formulate responses prematurely. It discusses the emotional triggers behind defensiveness and the importance of self-awareness, while promoting techniques for managing emotions before engaging in feedback. By advocating for curiosity and thoughtful communication, the chapter provides insights on maintaining healthy relationships during challenging conversations.
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