George Kohlreiser, How Leaders can Overcome Conflict
First Person Plural: EI & Beyond
The Power of Paraphrasing
It is so important to know the person, what motivates them, what mean or purpose? What is their goal? Do they want career advancement? Or are they looking for something internal, really meaning and purpose? And you tie it together, whatever the change of behaviour is is demanded. For women to be able to deal with conflict in a stronger way, stand up and take their space. If someone is treating others with disrespect, that's a problem. With too much aggression, you're talking with people disrespectfully. You probably know how many leaders don't know how to paraphrase. They complain about not being able to listen, but can’t paraphrase what they just heard
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