Technovation with Peter High (CIO, CTO, CDO, CXO Interviews) cover image

Hyatt Hotels CIO Eben Hewitt on Human-Centered Tech and the Brilliant Basics

Technovation with Peter High (CIO, CTO, CDO, CXO Interviews)

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The Importance of a Central Reservation System

One of the key aspects of that is replacement of the central reservation system, which needless to say is a pretty important strategic system. If you think about central reservation system in a hotel, this is what does all of the availability rates in inventory. So if you see a price on Expedia or on booking.com or on the the global distribution system or American Express travel, any of the places where you can book travel, that data, that price and that availability came from a CRS. That understanding those data flows is number one. Number two is the human use cases that, how do people actually use this system? Not how do we think we use it, but what really is the

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