5min chapter

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom cover image

Brian Rothenberg, VP and GM at Eventbrite

The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

CHAPTER

Strategic Growth Foundations

This chapter explores essential strategies for company growth, focusing on activation, retention, and the importance of foundational elements in product development. It emphasizes a mission-driven approach to decision-making and the challenges of balancing short-term wins with long-term strategic goals.

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