14min chapter

Masters of Scale cover image

Why mission matters more than products, w/Noom’s Saeju Jeong

Masters of Scale

CHAPTER

Strategic Pivot: From Hardware to Holistic Health

This chapter focuses on the strategic pivot of a company from hardware to software, highlighting their development of a fitness app that initially succeeded but revealed a disconnect with user needs. The speakers reflect on how insights from user behavior guided their decision to retire the original product and create a new app focused on nutrition and weight management. Emphasizing a consumer-centric approach, the chapter showcases the integration of AI and personalized coaching to enhance user engagement and accountability in achieving health goals.

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