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How to pull off the ‘zoom-in pivot,’ and other lessons in early-stage building with Luminai’s Kesava Kirupa Dinakaran

In Depth

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The Complexities of Processing Refunds and the Burden on Support Agents

This chapter highlights the complexities and inefficiencies of the refund process, which involves navigating multiple systems, calculating refund amounts, dealing with sales tax and shipping providers, and performing repetitive tasks that consume support agents' time and energy.

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