Cultivating Collaborative Conflict Resolution in the Workplace

Robert Fersh shares tried and tested strategies for de-escalating conflict and bridging disagreements. 

— YOU’LL LEARN — 

1) How to find shared goals to move past differences 

2) The best way to deal with defensiveness 

3) What to do when you fundamentally disagree 

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— ABOUT ROBERT — 

Rob Fersh is a seasoned consensus-builder and has spent over 45 years bridging policy differences and moving public policy forward in Washington DC, working for Congress, in the Executive Branch, and in leading non-profits. He studied at Cornell University and Boston University School of Law. Rob founded Convergence Center for Policy Resolution in 2009 after directing a national anti-hunger organization. Rob's work has been featured in The New York Times, The Washington Post, The Wall Street Journal, and CNBC. 

• Book: From Conflict to Convergence: Coming Together to Solve Tough Problems 

• Website: ConvergencePolicy.org 

— RESOURCES MENTIONED IN THE SHOW — 

• Book: Getting to Yes: Negotiating Agreement Without Giving In by William Ury and Robert Fisher 

• Book: The 7 Habits of Highly Effective People: Powerful Lessons in Personal Change by Stephen Covey 

• Past episode: 938: William Ury on How to Thrive in Conflict 

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