Episode 1: Quality Assurance
Shell Game
00:00
Crafting AI Voice Interactions
This chapter explores the development and optimization of an AI voice bot for property management, focusing on enhancing human-like interactions through techniques like filler injection and back channeling. It shares insights from personal experiences about testing the voice agent's ability to engage in customer service scenarios, while also addressing challenges like trust and authenticity in voice communication. The discussion highlights the growing concerns of spammers in telecommunications, emphasizing the need for effective solutions in AI-driven customer support.
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Transcript
