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91: How to Listen When Someone Is Venting, with Mark Goulston
Coaching for Leaders
Effective Venting: The FAW Approach
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An exploration of the FAW approach to responding to someone who is venting, emphasizing the importance of acknowledging their frustrations before addressing their anger. The chapter highlights techniques such as using emotionally charged words to deepen the conversation and focusing on building trust to create a safe space for the individual to express their emotions.
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