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Coolblue-baas Pieter Zwart over AI | ✨ Poki S03E03
✨Poki - Podcast over Kunstmatige Intelligentie AI
AI in Klantenservice: Evolutie en Impact
Dit hoofdstuk onderzoekt de rol van AI in klantenservice en hoe deze technologie betere adviezen kan bieden dan menselijke medewerkers. De sprekers reflecteren op de uitdagingen van huidige AI-systemen en de noodzakelijke gedragsveranderingen bij consumenten. Daarnaast wordt ingegaan op de recente ontwikkelingen in taalmodellen en de implicaties voor toekomstige interacties met klanten.
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