Claire Hughes Johnson: Scaling People - Outside Insights
Permanent Podcast: Real Talk About Private Equity and Buying, Selling, and Operating Small Businesses
The Importance of Empathy in Management
I think I've always had a little bit of a sixth sense on the experiences of other humans in my immediate surroundings. And that has been true for a long time. But I also have a very get shit done work orientation. So when I'm under pressure, I'll just start executing, right? I call it goal induce blindness.
Claire Hughes Johnson (Google, Stripe) discusses her new book Scaling People: Tactics for Management and Company Building. Claire talks about why she thinks vulnerability is so powerful, the pitfalls of transparency in leadership, how to build systems by building trust, and the difference between management and leadership.
LINKS & MENTIONS FROM THIS EPISODE
“Scaling People” by Claire Hughes Johnson https://press.stripe.com/scaling-people
Read “The Messy Marketplace” by Brent Beshore https://www.amazon.com/Messy-Marketplace-Selling-Business-Imperfect/dp/0998030007/ref=sr_1_1?crid=188DH4FFMN8IX&keywords=messy+marketplace&qid=1682524629&sprefix=messy+mark%2Caps%2C134&sr=8-1
Listen to “The Messy Marketplace” (episode 1 of the Permanent Podcast feed) https://www.permanentequity.com/themessymarketplacepodcast/introduction-a-note-from-the-author
Claire mentions “Bury My Heart at Conference Room B” by Stan Slap https://www.amazon.com/Bury-Heart-Conference-Room-Unbeatable/dp/1591843243/ref=tmm_hrd_swatch_0?_encoding=UTF8&qid=1682524772&sr=8-1
David mentions “Raising Emotionally Strong Boys” by David Thomas https://www.amazon.com/Raising-Emotionally-Strong-David-Thomas/dp/0764240714/ref=tmm_hrd_swatch_0?_encoding=UTF8&qid=1682524959&sr=8-1
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CONNECT
Claire on twitter https://twitter.com/chughesjohnson
Claire on LinkedIn https://www.linkedin.com/in/claire-hughes-johnson-7058/
Brent on twitter https:/https://twitter.com/BrentBeshore
Brent on LinkedIn https://www.linkedin.com/in/brentbeshore
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TIMESTAMPS
0:00 Intro & Who Is Claire?
2:08 “This One Scales to 11”
4:08 Why Write “Scaling People?”
13:08 One of Claire’s Most Pivotal Moments as a Manager
22:12 Transparency: Virtue or Vice?
28:22 The Challenges of Managing PEOPLE
36:38 The Power of Being Vulnerable
46:42 Why Dachshunds Are the Funniest Dogs
51:26 How Have Your Motivations Changed Over Time?
55:36 The Difference Between a Strong Manager and a True Leader
57:55 Why a Business Stays Small
1:06:35 How to Build Kindness Into Company Culture
1:10:45 Who Would You Send This Podcast To?
1:11:52 Legal Disclaimer
EPISODE CREDITS
Produced by David Cover
Additional editing & mastering by Ryan Lipman
Intro music by David Cover, Andy Freeman, Rhett Johnson, & Andrew Luley
Outro music by Jees Guy
WE STEWARD COMPANIES THAT CARE WHAT HAPPENS NEXT
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LEGAL DISCLAIMER
This podcast is made available solely for educational purposes, and the information presented here does not constitute investment, legal, tax or other professional advice, and should not be construed as an offering of advisory services, or as a solicitation to buy, an offer to sell, or a recommendation of any securities or other financial instruments. The thoughts and opinions expressed by or through this podcast are those of the individual guests and speakers and do not necessarily reflect the views of Permanent Equity. The discussion on this podcast of any entity, product or service does not imply an endorsement thereof, and the guests may have a financial interest, whether through investment or otherwise, in one or more of any such entities, products or services. This podcast is presented by Permanent Equity and may not be copied, reproduced, republished or posted, in any form, without its express written consent.
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