Transforming Dealerships with AI

This chapter examines the evolving landscape of customer service in automotive dealerships, highlighting the impact of AI technology on operations and customer engagement. It also discusses the importance of dealer feedback and education in leveraging these innovations to enhance efficiency and drive revenue growth.

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Today I’m joined by Monik Pamecha, CEO and founder of Toma. We unpack why they embedded in Oklahoma dealerships for months, how that groundwork attracted top VCs, and why Toma refuses to build one-size-fits-all AI.

This episode is brought to you by:

1. Toma - If your BDC or Service Advisors are buried in calls, it’s time for a smarter solution. Toma builds custom AI agents that answer 100% of your dealership’s inbound calls and handle tasks like booking service, checking recalls, and scheduling test drives—without tying up your team. Dealers using Toma are saving 30–40 staff hours a week and booking 100+ extra appointments every month. Exclusive for CDG Listeners: Start your no-risk, 1-month free trial at http://www.toma.com/cdg

2. Lotlinx - Get the best possible market advantage on every vehicle transaction. Optimize operations and boost profits using artificial intelligence (AI) and machine learning. Learn more @ https://lotlinx.com/

3. Qmerit - Selling EVs can have a lot of friction points. But home charging installation shouldn’t be one of them. That’s why dealers and automakers trust Qmerit—the go-to expert for home charging installations. Join Qmerit’s dealership partner program and start earning referral incentives on every installation. Visit @ http://www.qmerit.com/carguy to learn more.

Need help finding top automotive talent? Get started here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://www.cdgrecruiting.com/⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Interested in advertising with Car Dealership Guy? Drop us a line here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://cdgpartner.com⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Interested in being considered as a guest on the podcast? Add your name here: ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠https://bit.ly/3Suismu⁠⁠⁠

Topics:

00:33 Why switch from healthcare to auto?

02:29 Biggest auto retail challenges today?

04:31 Why focus on automotive AI?

05:49 How AI improves customer experience?

07:54 Customizing AI for dealerships how?

11:20 Will customers accept AI solutions?

13:36 How secured $17.2M funding?

16:46 Plans for deploying capital?