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Episode 156: Profit on Purpose: Peter Czapp’s 7 Levers for Consultancy Growth

Climb In Consulting

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Mastering Metrics in Consultancy

This chapter highlights the critical importance of tracking key metrics in consultancy, including lagging, real-time, and predictive indicators. The discussion stresses the need for a proactive approach to measuring activities that impact profitability, particularly focusing on genuine sales conversations and comprehensive metrics like NPS. Additionally, it explores the transition from basic tracking tools to Professional Services Automation systems, emphasizing the enhancement of data management and team accountability.

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