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SaaStr 710: Running a PLG and Sales-Led Motion at the Same Time: What’s New at ZoomInfo with CEO Henry Schuck and SaaStr CEO and Founder Jason Lemkin

The Official SaaStr Podcast: SaaS | Founders | Investors

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The Shift from Net Renewal and Retention Rates to Utilization and Engagement Metrics

This chapter explores the significance of utilization and engagement metrics for a software business, highlighting the changing correlation between historical usage levels and renewal and retention rates. It emphasizes the importance of prioritizing utilization and engagement metrics as key indicators of account health.

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