The Vault -Building Relationships During Uncertain Times
Gain Grow Retain
Driving Customer Success and Growth in Uncertain Times
This chapter delves into the mission and impact of a customer success growth platform in facilitating customer retention and growth. It features insights on the crucial team effort required to drive adoption, renewals, and growth throughout the customer journey. Guest speaker Jay from Customer Imperative shares thoughts on fostering customer relationships, systematic communication during crises, and adapting to evolving customer needs to build lasting connections.
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