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6min chapter
11:FS CEO David M. Brear — the banking battlefield, fintech for SMEs & financial ecosystems globally
Wharton FinTech Podcast
Banks' Readiness for Digital Innovation
The chapter discusses the challenges faced by banks in embracing digital innovation and emphasizes the importance of recognizing their role as financial services providers. It also highlights the impact of employee empowerment on customer service and capabilities, citing examples from companies like Tide, Monzo, and Revolut.
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