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11:FS CEO David M. Brear — the banking battlefield, fintech for SMEs & financial ecosystems globally

Wharton FinTech Podcast

CHAPTER

Banks' Readiness for Digital Innovation

The chapter discusses the challenges faced by banks in embracing digital innovation and emphasizes the importance of recognizing their role as financial services providers. It also highlights the impact of employee empowerment on customer service and capabilities, citing examples from companies like Tide, Monzo, and Revolut.

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