#597: Amazon Connect Agent Workspace
AWS Podcast
How to Use Visual Flows to Improve Simplification
The tool can be used to build simple forms for your agents, automating agent actions by giving them like one click resolutions. And you can even set up SMS messages and email messages with integrations with SES and pinpoint. You can even sort of take what we already offer for set cases and tasks and create case workflows that really let your agents collaborate more effectively. It lends off to a little bit more than low-code side.
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