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20min chapter
The FBI Hostage Negotiator - with Chris Voss
SpyCast
Mastering Negotiation: Insights from Tactical Empathy
This chapter explores the intricacies of negotiation, particularly through the lens of tactical empathy, drawing from the experiences of an FBI hostage negotiator. It emphasizes the significance of understanding underlying dynamics and encourages a collaborative, rather than adversarial, approach to achieve better outcomes. Additionally, it categorizes different negotiator types and highlights the lessons learned from challenging situations, advocating for transparency and value-driven negotiations.
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