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Masterclass in Negotiation: Insights from the Best in the Business - Highlight reel

Negotiate Anything

CHAPTER

Harnessing Emotional Intelligence in Negotiations

This chapter explores the influence of emotions on decision-making and the importance of emotional intelligence in negotiation. It introduces tactical empathy and the mirroring technique, emphasizing how understanding and acknowledging feelings enhance communication and foster better outcomes. Through personal anecdotes and practical examples, the speaker illustrates the significance of composure and patience in high-stakes conversations.

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