Handling the Bot to Human Handoff

This month, we start a brand new theme: chatbots in banking. Nothing is more hyped in banking than chatbots, so we want to shed some light on what's actually happening with chatbots in the banking industry and what really isn't. 

Our guest this week is Scott Nowson, AI Lead at PwC, Middle East. Scott talks about the three phases of building a chatbot from scratch.

Scott was also one of the first to review our Getting Started With AI Report. If you're looking to apply AI within your business, our Getting Started With AI report is a distillation of our best AI adoption insights from over 50 interviews with executives in the enterprise and at AI vendor companies. You can learn more about it at emerj.com/a1.