Exploring AI Agents: Transformations in User Experience Design

This chapter explores the evolving role of AI agents in user experience design, showcasing real-world applications like Google’s AI assistant and Meta's proactive messaging. The discussion highlights the balance between user convenience and trust, alongside emerging UX principles relevant to advanced AI capabilities.

Transcript

chevron_right

Play full episode

chevron_right

Transcript

Episode notes

AI for Designers: 5-week Bootcamp 💻 Enrollment starts Sep 01 ✨

→ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Sign up for the ⁠waiting list

In this episode of Future of UX, we’re not just talking theory — we’re diving into real-world applications of AI agents already showing up in products people use every day. We’ll explore:

Google’s Search AI Mode, which can book your dinner instead of just showing links
Claude Artifacts, transforming chat into an interactive co-creation workspace
Meta’s AI Studio Agents in WhatsApp and Instagram, sending proactive messages
(Optional) Microsoft’s multi-agent orchestration in Copilot Studio

We’ll also look at the new UX principles these cases reveal — from delegation UX to proactivity UX, multi-agent UX, and moving from chats to workspaces. And I’ll compare them with the classic UX heuristics we’ve relied on for years, like visibility, control, and consistency.

And a quick reminder: my course AI for Designers starts a brand-new round on September 15th. It’s a cohort-based bootcamp with weekly masterclasses, deep dives, and a hands-on project for your portfolio. Enrollment is only open for a short time — once spots are filled, it’s closed. Learn more at ai-for-designers.com.

Resources:

Jakob Nielsen’s 10 Usability Heuristics — still highly relevant when we think about AI agent UX
Follow Future of UX on LinkedIn for updates and community insights

✨ Enjoyed the episode? Share it with a friend or team, post it on LinkedIn or Instagram, and don’t forget to leave a review on Spotify or Apple Podcasts!I’d love to hear your feedback! Find us on Instagram ⁠⁠⁠@ux.patricia⁠⁠⁠ & ⁠⁠⁠@futureofux_podcast ⁠⁠⁠or on LinkedIn ⁠⁠⁠Patricia Reiners⁠⁠⁠ & ⁠⁠⁠Future of UX⁠⁠⁠

👉 0€ AI mini Training for Designers 👈

→ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Learn 3 strategies to leverage gen AI as a designer in just 30 min⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

💌 Newsletter

→ ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Free Weekly UX insights and updates: UX Newsletter⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

Follow the Future of UX:

🎨 Linkedin: ⁠⁠⁠⁠⁠⁠⁠⁠Future of UX Podcast⁠⁠⁠⁠⁠⁠⁠⁠

📸 Instagram: ⁠⁠⁠⁠⁠⁠⁠⁠Future of UX Podcast⁠⁠⁠⁠⁠⁠⁠⁠

🍏 Apple Podcast: ⁠⁠⁠⁠⁠⁠⁠⁠Future of UX⁠⁠⁠⁠⁠⁠⁠⁠

💚 Spotify: ⁠⁠⁠⁠⁠⁠⁠⁠Future of UX⁠⁠⁠⁠⁠⁠⁠⁠

Find Patricia on Socials

📸 ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Instagram @ux.patricia⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠

🎨 ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Linkedin Patricia Reiners⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠