Smiles in the U.S.

Emotional labor jobs tend to predict the experience of more mistreatment from customers. Two years after ury got his job at macdonald's, he and his family decided to leave russia and move to america. At first, eury says it really did feel like a dream come true. But what eury began to see was that, actually, that thing that he had learned in his russian school all those years ago, there was an element of truth to that. Smiles here did feel shallow to him than they were in russia.