13min chapter

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4 Business Ideas That Changed the World: Emotional Intelligence

HBR IdeaCast

CHAPTER

Unlocking Emotional Intelligence in the Workplace

This chapter explores the critical role of emotional intelligence (EI) in professional settings, debunking myths that it is a fixed trait or merely about being nice. It emphasizes the importance of training in emotional intelligence, advocating for a culture that embraces vulnerability and open discussions about emotions. The conversation concludes with a call for integrating emotional skills into education and corporate culture, highlighting their significance for personal and collective success.

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