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When We Prioritize Data and Metrics, What Happens to Human Connections?

New Books in Sociology

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The Value of Human Connection in Healthcare

This chapter examines the critical role of connective labor in healthcare, particularly through the perspective of hospital chaplains and their emotional support for patients. It contrasts the significance of empathetic human interactions with the growing reliance on data and technology, highlighting the need to prioritize genuine connections over automation in care settings.

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