4min chapter

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Why KPIs Are Hard To Figure Out

CFO Bookshelf

CHAPTER

What's the Difference Between White Hat and Black Hat Testing?

i thought the concept of white and black hat testing was absolutely brilliant. The question is whether they would do it in good faith. And that really comes down to how the senior team, how they chief a and the sea sweet are rewarded. If you offer an incentive, people sell more. They do it in an ethical, responsible way. We make more profit customers happy. Great. Everything's golden typicall organizations are pretty good at doing that. But if we start offering bonuses, sales bonuses, to our sales staff, what will they do to hit those bonuses? It puts us at reputational risk,. where it puts us at legal risk, where it's least accustomer

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