Jeanette Melinger is an experienced user research leader helping companies like Uber and BetterUp build better products. She's also one of our own experts in residence at FirstRound, where she teams up with early stage startup founders to teach them how to talk to customers the right way. Jeanette shares a super practical and tactical guide to getting user research right from the beginning rather than trying to course correct later on.
Our guest today is Jeanette Mellinger, Head of UX Research at BetterUp and our User Research Expert in Residence at First Round.
In today’s conversation, Jeanette unspools her tested playbook for high-quality customer interviews, with particular advice for founders in the very early days of validating an idea, including:
- The three-step framework for a thorough user-research process
- The biggest mistakes she’s noticed after working with dozens of early-stage companies
- Specific advice for structuring an interview flow and crafting better questions that unlock essential insights
You can follow Jeanette on Twitter at @jnetmell
You can email us questions directly at review@firstround.com or follow us on Twitter @firstround and @brettberson.