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What Is the 20% Paradox?
The 20% paradox is the observation that if you take a knowledge worker who is burnt out or stressed about their work, it's going to be somewhere around 20%. Most people don't realize this, but you are turning things down implicitly or explicitly through direct conversation or indirect action all the time. It's difficult for humans to say no to other humans that are making a request of them. This makes sense because we're a tribal species.