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Frances Frei's three pillars of leadership
The TED Interview
The Importance of Empathy in Meetings
It seems obviously right that empathy matters, but really hard to do in practice. It's not enough just to smile and say, I feel your pain. So let me give you a great example. In a meeting, everyone in a meeting is showing whether or not they are interested in everyone else or themselves every minute of the meeting. Are you demonstrating that the other people are more important to you than you are?
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