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What Great Listeners Actually Do
Jack Zenga: I've always been fascinated by the topic of listening because it is so basic to everything we do. Good listeners don't just absorb energy; they elevate it, he says. He writes that there's more to good listening than just being quiet and periodically grunting or homing. The metaphor of the trampoline occurred to me as I was watching some of my grandkids outside playing, he said.