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Mastering Difficult Conversations with Kwame Christian and Kenji Yoshino

Negotiate Anything

CHAPTER

The Key Elements of a Sincere Apology

The chapter discusses the essential components of a genuine apology, stressing the significance of recognition, responsibility, remorse, and redress. Real-life examples are used to illustrate the impact of specific words on the authenticity of apologies, emphasizing the need for sincerity and accountability in expressing regret.

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