Mastering Difficult Conversations with Kwame Christian and Kenji Yoshino
Negotiate Anything
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The Key Elements of a Sincere Apology
The chapter discusses the essential components of a genuine apology, stressing the significance of recognition, responsibility, remorse, and redress. Real-life examples are used to illustrate the impact of specific words on the authenticity of apologies, emphasizing the need for sincerity and accountability in expressing regret.
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