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Embracing Customer-Centricity in Retail
This chapter highlights the critical role of customer-driven approaches in retail, stressing the significance of quick customer service and efficient return processes. It also discusses strategies for staying in tune with market trends to boost sales and enhance overall customer satisfaction.
The CPG Guys are joined in this episode by Michael Mosser, VP of Categories at Walmart Marketplace, Sarah Ray CEO or Arbitrage Ave & Charles Leslie CEO or Side Hustle Network.
This episode from recorded at the 2024 Walmart Marketplace Seller Summit.
Follow Michael Mosser on LinkedIn here: https://www.linkedin.com/in/michaelmosser/
Follow Walmart Marketplace on LinkedIn here: https://www.linkedin.com/company/walmart-marketplace/
Follow Walmart Marketplace online here: https://marketplace.walmart.com/
We asked Michael these questions:
We asked Charles & Sara these questions:
For the Cornell Retail Media Strategy Executive Education program, click here
CPG Guys Website: http://CPGguys.com
FMCG Guys Website: http://FMCGguys.com
DISCLAIMER: The content in this podcast episode is provided for general informational purposes only. By listening to our episode, you understand that no information contained in this episode should be construed as advice from CPGGUYS, LLC or the individual author, hosts, or guests, nor is it intended to be a substitute for research on any subject matter. Reference to any specific product or entity does not constitute an endorsement or recommendation by CPGGUYS, LLC. The views expressed by guests are their own and their appearance on the program does not imply an endorsement of them or any entity they represent.
CPGGUYS LLC expressly disclaims any and all liability or responsibility for any direct, indirect, incidental, special, consequential or other damages arising out of any individual’s use of, reference to, or inability to use this podcast or the information we presented in this podcast.
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