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#116 — The Art of Negotiation — Chris Voss
Magic Minds
I've Never Thought to Ask for an Upgrade
In hostage negotiation, 90 % of the time were using the late night f m d j moce, the downward, reflecting, soothing voice. Flip that for business, 80 to 90% at a time. A playful, positive, genuine regard, you're smarter in a positive frame of mind,. The other side will be smarter also, and they'll like you. Increases your deal making sandach. People of trouble want to remember how old you are whether not your kids grew up. It's eight billion things that e people are trying to establish common ground with each other. Let em know you by one name. And initially that makes you a human being. We need you to be beyond
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