2min chapter

The Jim Rutt Show cover image

EP11 Dave Snowden and Systems Thinking

The Jim Rutt Show

CHAPTER

What's the Key to Narrative in Your Work?

The key thing about narrative is it carries ambiguity with it. It's halfway house between say the black cab driver in London who just knows where to drive business spent two and a half years learning every route and the map user. If you put H2M, links to real stories into best practice documents, people actually have a richer context. They know more how to interpret the data. And actually, narrative-based search will give you better access to documents and so on.

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