Negotiation strategy: building rapport

An inside look at a hostage negotiation team at work focusing on an incident involving 23-year-old Jarrett Jordan, a disturbed man who shot three people and barricaded himself in a house in residential Queens. He had with him his four-month-old daughter. “48 Hours" Correspondent Harold Dow reports.

This classic "48 Hours" episode last aired on 8/9/2003. Watch all-new episodes of “48 Hours” on Saturdays, and stream on demand on Paramount+.

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