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68. Niclas Ramon Staberg, Operating Advisor, Verdane - The era of Earned Growth is here!
The SaaSiest Podcast
How I Met Tobias, a Pioneer in Customer Success
In Sweden, as you do, you normally resign from your job and then you have to wait three months before you can start the new one. As I'm starting the new job, they say, hey, there's something going on in San Francisco called customer success. We think we're going to call it account management. So I actually had to do all of the research myself getting contact with companies in San Francisco that was doing a lot of customer success. There was very little content and a very small community in the Nordics around this. And actually I have to learn the hard way, like learn the trade via talking to people, engaging in the community and really learning from others. It
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