13: Joey Coleman | How to Ensure Lifelong Loyalty
The Jordan Harbinger Show
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The Importance of Empathy on Airlines
Joey Coleman: When everybody else is freaking out about their flight being delayed or being canceled, etc., if you show up with empathy, amazing things happen. "The fact that you still have a smile on your face is a testament to how much you actually care about people," he says of the gate agent who helped him get his boarding pass and vouchers for food and hotels. 'It's it's about caring about people. That's it'
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