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2min chapter
Creating a Culture of Trust and Transparency (Bonnie’s Interview on Instill Culture Lab)
Defense Mavericks
Understanding Users' Concerns and Building a World-Class Culture
This chapter emphasizes the importance of empathy towards users, understanding their problems, and addressing friction points. It discusses the concept of 'accusation' and the role of emotional intelligence (EQ) in conversations. The chapter also highlights the need for continuous effort to build a world-class culture.
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Discover
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