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Is Your Desk Serving as a to-Do List?
There's two elements there you're talking about that. The first one is avoiding the urgency problem by getting ahead of it, looking at things that could become urgent and cutting them off by getting help. But then there's also the secondary urgency where even though you have all the help in the world, sometimes the proverbial, you know, what hits the fan. There's lessons in all of that.