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3min chapter
S6 E8: Unlocking HR's Creative Superpowers with Nikki Rappaport
I Hate It Here
The Link Between Employee Happiness and Customer Experience
This chapter examines the link between employee satisfaction and the quality of customer service, highlighting the significance of a positive workplace culture. It also discusses the importance of consistent branding and internal communication, alongside the power of storytelling in attracting and retaining talent.
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highlights
Listen to the best highlights from the podcasts you love and dive into the full episode