Evolution of Huntress Labs: Providing Cybersecurity Solutions for SMBs and MSPs

The chapter explores how Huntress Labs has evolved its product from managed EDR to a multi-product platform, catering to cybersecurity needs of small and medium businesses and Managed Service Providers (MSPs). It discusses the strategic approach of simplifying enterprise-level features for SMBs, the importance of human oversight in reducing alert fatigue, and the unique staffing approach focused on technical aptitude over experience.